SKYLINE HOUSE - In-Unit Maintenance Program

A.  NAME

Services offered by the Association to Unit Owners shall be known collectively as the In-Unit Maintenance Program, and income and expenses relating to such shall be identified in the financial statements and records as pertaining to the In-Unit Maintenance Program.

B.  ELIGIBILITY

Any unit owner who is and remains in compliance with the Condominium Instruments and the Rules and Regulations of the Condominium and who has demonstrated a consistent pattern of timely assessment payment shall be eligible to become a member of the In-Unit Maintenance Program by submitting to the Association a completed Application for In-Unit Maintenance Program. Non-Owners Residents desiring such services must apply through the Unit Owner or Managing Agent. All charges incurred by non-owner residents shall be billed to the unit owner or managing agent. The unit owner or managing agent shall be responsible for delinquent charges, under Section D below.
(The billing name and address must appear on the Application and may only be changed by notifying the Association in writing.)

C.  DELEGATION OF AUTHORITY TO GENERAL MANAGER

In order to effectively administer the In-Unit Maintenance Program, the Board hereby delegates the authority to conduct the In-Unit Maintenance Program to Skyline House Management. All requests for services under the In-Unit Maintenance Program must go through the Management Office. Records of all requests under the program shall be maintained by the Management Office and available for review by the Board of Directors.

D.  USE OF ASSOCIATION EMPLOYEES

Association employees may only enter a unit to perform a service under this program upon the instruction and direction of the Management office and with a written work order in their possession. Therefore, no resident may make any direct request of an employee to perform services under this program and all employees are directed to decline any such request. Any employee found to be in violation of this requirement is subject to immediate review and possible dismissal. If a resident has scheduled an appointment for service and cannot be at home, they must provide Management with a valid Admit Slip along with a key.

UNDER NO CIRCUMSTANCES WILL THE ASSOCIATION ACCESS THE EMERGENCY KEY FOR THE PURPOSE OF IN-UNIT MAINTENANCE WORK.

E.  WORK PRIORITIES

Except in an emergency where life, limb, or property are threatened, the routine work and services of the Association (which are for the benefit if ALL UNIT OWNERS) shall take priority over an individual member’s request for service under the In-Unit Maintenance Program. Management shall schedule work under In-Unit Maintenance Program to meet the needs of both the Association and the members participating in the In-Unit Maintenance Program.

F. CHANGES IN-UNIT SERVICES PROGRAM

The Board reserves the right to change the Fee Schedule and to add to, delete, or otherwise change any of the services or procedures relative to the In-Unit Maintenance Program. Such change shall be communicated to the members affected, as the Board shall at the time determine.

G.  RIGHT TO TERMINATE PROGRAM

The In-Unit Maintenance Program is offered as a benefit and convenience to residents and as such there is no obligation for the Association to continue to offer the services. The Board reserves the right, therefore, to terminate the In-Unit Maintenance Program at any time without notice.

H.  INDEMNIFICATION

Each member, by subscribing to the In-Unit Maintenance Program agrees to indemnify and hold harmless the Association, Management and its staff from and against any and all damages or claims for damages associated with entry into the Unit or the performance of work requested.

I.  FEE SCHEDULE

All members receiving services under this program will be billed for such services within 72 hours upon completion. Payments are due in full upon receipt of the invoice. No employee of the Association may accept payment for services performed under program before the billing described has been made to the resident receiving such services. Residents with delinquent charges over thirty (30) days will be given written notice advising them of their ineligibility to participate in the In-Unit Maintenance Program until the outstanding balance is satisfied. Failure to satisfy outstanding charges will prompt legal action by the Association.

Minimum Charge (15 minutes or less) - $10.00 (Fee subject to change with Board approval)

Hourly Rate – around $60.00 (Fee subject to change with Board approval)

All parts and material cost of item, tax, freight, etc) plus an overhead of 20% administration will be passed on to the individual owner.

Resident No Cancellation Charge - $10.00 per incident

J. SERVICES OFFERED

APPLIANCE

FIRE PREVENTION

Repair (original only)
Install (newly purchased)
Disposal of old appliances
Install/replace icemaker
Repair range exhaust fan
 Replace smoke detectors
Replace sprinkler covers

DOORS/SCREENS

HARDWARE
Repair and install windows screens
Weather strip unit/balcony door
Replace all knobs
Repair folding/slinding doors (no pocket doors)
File/grind doors (unit balcony) 		Repair kitchen cabinets (limited)
Replace bathroom fans
Replace showerhead
Replace toilet seats
Caulking where needed
Install grab bars in tub/shower
Install towel bars (on drywall only, not on tile)
Replace water heater drain pan
Replace medicine cabinet mirror

DRYWALL/PAINT

HVAC
Repair drywall & paint (ceilings and walls) 15-point service
Replace filter
Replace heat pump thermostat
Replace heat pump hoses
Replace heat pump flow control valve
Repair/replace humidifier and humistat
Heat pump preventive maintenance

* Install heat pump

ELECTRICAL

LOCKS & KEYS

Replace light switches
Replace electrical outlets / GFCI
Repair/replace kitchen light-fixtures and bulbs
Install kitchen counter light
Replace dining room light
Replace most light fixtures
Fixture.dimmer switch 		Install new door lock unit/balcony
Install new mailbox lock

PLUMBING REPAIR

TELEVISION / TELEPHONE
Replace/repair all faucets
Replace/repair disposal
Replace/repair all sink traps
Install icemaker water supply line
Install all water filters
Clean out kitchen/laundry/bath drain
Replace water cut off valves
Replace sink/tum stoppers
Repair toilets
Reseal toilet tank
Replace wax ring
Unstop clogged toilet
Unstop clogged drain lines
Repair/replace water heater
Install/replace water heater timer
Repair/replace air gaps
Install toilets
 Install telephone jacks in all rooms
Install telephones/intercom
Connect TV/VCR/DVD to cablevision
**Telephone work other than kitchen phone

WASHER / DRYER

UNIT INSPECTION ($99)
Replace dryer vent hoses
Replace washer hoses
Dryer vent cleanout (unit / balcony)		 15 Point Preventive Maintenance Special
SATELLITE DISHES  
Relocate satellite dishes
Install satellite dishes (after
signal has been found by Satellite Co.)		  

Please call the Management Office for current prices and to make an appointment for services. Services needed, but are not listed, may be offered. Please call the Management Office for all needed information.

*Item not in stock, Payment in advance required ($1,800.00). It takes 3-6 weeks for delivery prior to installation

**Requires 2-week advance scheduling

EMERGENCY MAINTENANCE

The following is a list of Emergency (ONLY) services offered by Skyline House Unit Owners Association, Inc.

Fire
Flood
Toilet back-up (if you have only (1) one toilet)
Lock-out
No heat (if temperature is below 60 degrees)
No Air conditioning (if temperature is above 80 degrees)
No electricity
Kitchen sink stopped up (only when water will not drain)

Revised February 2, , 2005
SHUOA Logo